I get the best phone calls …
Posted by Bob Bray at 6:01 pm
fixing things makes me happy
The voice mail message started out, ” I have a question about the 12 ounce bottle we ordered … please call me back …”
When people call us with questions about miraFlex, those are the calls I like to take myself. I don’t often see many customers face-to-face so this is when I get to hear the down and dirty first hand. Many callers are suffering from chronic conditions that they just have to live with. Arthritis is like that. Injuries often require months and even years of rehabilitation but that is also accompanied with a lot of pain and stiffness along the way.
This particular call was different because it was a question about the container we use to dispense the product. Thinking, “from this call, I’m about to get a snoot full about a malfunctioning pump or something,” I’m totally caught off guard when the caller says, “My husband loooves miraFlex and thinks it’s the best thing on the planet. He recently had back surgery ….” and she went on.
As it turns out, it was just a manufacturing malfunction that was easily solved with a replacement. But for me, it was therapeutic to hear how much miraFlex was helping with her husband’s rehab.
Am I just lucky, smart or blessed to have this formulation? …. I chose blessed because luck only occurs in soccer and I’ve never been accused of being the brightest light bulb on the tree … plus, I know from whence I come.
I have dozens of these stories … but as a popular TV host used to say in closing his show, “Keep those cards and letters coming it!” Write me: bob@longevalabs.com
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